Smartnet Management
With greater reliance on your Advanced Unified Communications network for internal operations and VOIP phone systems, you cannot afford to be unprotected. Cisco Smartnet contracts provide you with assurance of network stability and less down time in the event of a failure. By combining CMB’s SSD with Cisco Smartnet contracts and support tools, you reduce the potential for downtime, protect your technology assets, and maximize your IT investment.
Owning a Cisco Smartnet contract entitles you to the following:
- Rapid problem resolution with around-the-clock, global access to the Cisco Technical Assistance Center (TAC)
- Registered access to Cisco.com for powerful online tools and information
- Next-business-day advance hardware replacement (additional replacement options, some as fast as two hours, are also available)
- Ongoing system software updates that enable you to evolve your network to ever-changing business needs and increase the return on your hardware investment
- Cisco OS software support to extend the life of your Cisco Systems® devices with improved security, increased performance, bandwidth management, new protocol support, and greater interoperability
CMB manages your Smartnet contracts with our certified Cisco Service Experts. Our Cisco Service Experts have been through extensive training on managing and maintaining Cisco Smartnet contracts.
Utilize CMB’s CCSEP and receive the following benefits:
- Ensure that all equipment is covered with the correct service level
- Leverage multi-year price incentives
- Detailed contract administration of equipment including adds and deletions
- Coordinate a coterminous agreement strategy to simplify administration and align with your fiscal year requirements
- Avoid duplicate registrations and renewals
- Contract number consolidations
- Assistance in obtaining a Cisco CCO ID associated with your Smartnet contract
- 60 Day advance notice prior to your contracts expiration date
- Don't lose revenue and/or experience downtime due to equipment failures.
- Avoid unbudgeted equipment replacement costs.
- Avoid distraction from your core business and responsibilities
Smartnet Audits
Unsure you got what you paid for? Often times our end users come to us wondering if they actually own the Smartnet they were invoiced for. Let CMB compose an audit of your existing Smartnet. By using a Cisco Letter of Agency document CMB can access your Smartnet contracts and verify contracts levels, expiration dates, product locations and serial numbers. Once complete we will place the information is an easy to read format and review with you for accuracy. If you are happy with results we can manage your Smartnet contracts going forward!
Ready for an audit, email maintenance@cmbtec.com and let us get started today!
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