CMB Services

CMB is staffed by Contact Center Operations resources, Contact Center Managers/Supervisors, Business Managers, Cisco IP Communications Engineers, Application Developers (C+, VB, .Net etc), Project Managers and Professional Trainers.

We take a unique approach to engineering a Contact Center Business Solution that will guarantee results.

By drawing on our industry expertise we will assist you in designing a state of the art, contact center ready for the 21st century. Our highly qualified staff have real world experience in staffing, operating and optimizing contact centers. We can bring new and innovative ideas to the design sessions.

Our deployment model is based upon a well defined planning document. During meetings with contact center managers, we will help you design the most efficient, effective contact center as possible. A design document is created which is then reviewed and modified until the customer accepts the design. Once development is completed, a detailed testing document is produced to test all aspects of the contact center. Once testing is completed, the contact center is deployed. Our engineers will be onsite for day one Go Live support to assist agents on the phones. Administrator training is also included in the deployment of all contact centers. CMB empowers the contact center managers to complete simple additions and deletions to the contact center. Employee turnover is inevitable and the managers will be able to add new agents to the contact center within a matter of minutes.