Partnering with Partners

The existing Cisco Ecosystem is comprised of partners that specialize in many different areas of technology and focus on specific layers. CMB Technologies can augment your current services and offerings to provide your end customers with turnkey solutions. Below are key components CMB technologies can bring to the table for any partner trying to win a deal or trying to support their existing customer base.

Contact us today for more information on any of the key components listed below.

• Smartnet
  
• Applications
  
• Remote Demonstrations
  
• Implementation Services
  
• Project Plans
  
• Administrative Training

SMARTNET

• Smartnet- Need assistance with managing, renewing, or creating Smartnet quotes. It’s as easy as providing CMB with a Smartnet CCO associated with your company. For more on Smartnet please click here to go to our Smartnet portion of our web site.

• CMB offers a variety of custom software applications and custom reports to increase the functionality of an end users IPC network. These applications will enhance your sale and improve efficiency and customer satisfaction. To see more of these please click here to go to our Custom Application portion our Website.

• CMB Technologies can provide remote demonstrations of Unified IP Communications via the Internet. These demonstrations can be done virtually anywhere there is Internet connection. In these demonstrations CMB will show IPCC Express, IP Communicator, Cisco Agent Desktop (CAD), Cisco Supervisor Desktop (CSD) and Historical Reporting. We also show 3rd party screenpop integration to applications such as Salesforce.com. Also shown is CMB’s XpressView, a custom written application that presents real time contact center information to the agent’s desktop. All demos are provided by Sales Engineers who can support the products and answer questions. This enables partners to keep their sales force selling.

   
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IMPLEMENTATION SERVICES CMB core competency is Call Center engineering and deployments with IPCC Express. To understand IPCC Express you need to be an expert at Cisco IP Communications and have an intimate knowledge of all Cisco hardware and software applications. CMB is staffed with subject matter experts in all of Cisco IPC products. PRE-SALES

• Virtual IP Communications demonstrations via webex- Empowering the partners' sales staff to give consistent, comprehensive demonstrations of IPC without having to bring expensive and cumbersome demo kits on site to the end user.
• Services estimation for implementations
• CMB Technologies is one of a handful of partners certified in the use of the Cisco NOW vans

• Administrative Training- CMB’s customized course for network administrators to manage both their IP Communications system and Contact Center.
• Project Management- Utilize CMB’s experienced project managers for IPC implementations. CMB has designed Project methodology plans for IPCC, Call Manager Express, Call Manager and Unity implementations augmenting Cisco’s PPDIOO Lifecycles approach.
• CMB Support Desk- CMB Technologies’ team of highly trained IPC engineers augment the Partner engineering staff in supporting your existing IPC implementations, enabling your engineering staff to focus on new deployments. Partners can email or call the CMB Support Desk and will receive case reports identifying work requested and the solution.
• Partner NON-COMPETE Agreement- Designed for a Partner to Partner relationship to protect Partner end user relationships. CMB values their partners and views the Channel Partner as our customer.

• CMB has various project plans and project time lines geared to specific unified communications. IPCC, Call Manager, and Unity are all very different technologies that require specific project steps for a successful deployment. All project plans are accompanied by technology specified site surveys, questionnaires, discovery, and design documentation. Every project has an assigned project manager following through on every step.

• CMB provides customized Administrator trainings for your end users. Administrative training is the perfect way to wrap up an implementation. It gives the end users a greater comfort level in their new system. We train the end user to complete simple MAC (moves, adds, changes) like adding users or agents, skill sets, holiday prompts, script changes, etc. CMB Training is offered in two forms a two day training or a 3 days training.