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Company Overview
CMB was founded to augment the services of today’s Cisco IP Communications VAR to provide successful and effective contact center solutions. We approach every contact center opportunity by understanding the customers’ business process and architect a Business solution that increases efficiencies while also increasing customer satisfaction. We accomplish this by leveraging the inherent functionality of Cisco IPCC express. Computer Telephony Integration (CTI), Interactive Voice Response (IVR), Automatic Call Distribution (ACD); these are terms and solutions that have been typically reserved for Enterprise Call Centers with several hundreds to thousands of agents and with large budgets. By utilizing IPCC Express, CMB Technologies removes the barriers and allows mid market contact centers to take advantage of highly robust technology that makes a significant impact to the bottom line.
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