Product Highlight
 

XpressView
Expanded Capabilities
for Future Growth

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Real time information right to your desktop
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 Immediate call statistics for your call center
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 Skills based routing on an agent by agent basis
 
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The Latest

Aug. 2008

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 CMB deploys a UCCX for Barnstable County

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 CMB Installs 100 phones at Bishop Guertin High School.
www.bghs.org
 

 
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Welcome

  

Increase Productivity, Reduce Overhead.
Improve Satisfaction.

CMB Technologies is a full Service integrator of Unified Communications, specializing in UCCX Express

CMB partners with Cisco Systems and its Channel Partners to engineer business and support solutions that increase employee productivity and reduce overhead, while improving customer satisfaction overall.

Whether you are deploying or supporting a Unified Communications Solution, CMB Technologies

highly skilled engineers and commitment to excellence will benefit your business.

 

 

CMB Technologies implemented Cisco UCCX Express to enhance Green Mountains call center and opened more doors for them to pursue their goals of acceleration to key and mew markets. CMB Customized their UCCX to increase customer service levels and efficiency in their call center agents.
"With skills based routing we can get new CSR's up and running within a week and (a) half - that was a BIG WIN for us"
Nancy Metivier, Manager of the Customer Service Department, GMCR

"Our Customers love the computer
telephony integration we are using"
 
 
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